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I would like to thank Mike for his prompt service and response when I purchaced the pilot quick built series Pitts special s2a. I received it in a matter of days after the transaction. I will definitely buy more hard to find kits from them. Thanks again .
I purchased a DLE 55RA engine from West Wales Models earlier in the year (my third DLE) and as is often the case with these things, I didn’t get around to running it for a good six months. The engine ran fine on full throttle and mid-range, but I couldn’t get it to idle. I suspected and carburettor fault, so, just in case that debris had found its way into the carb I disassembled the it and gave it a clean. Re-assembled, I tried again with much the same results.
This is when I made a call to Mike late on a Saturday afternoon. I described the symptoms and within a trice Mike had the answer - a faulty carb. No sooner said than done Mike informed me that I would have a replacement carburettor on the following Tuesday. The carb duly arrived and once fitted, the engine ran perfectly, just like my other two.
If you are in any doubt about whether to purchase a DLE engine, don’t be, they are great engines and Mike is the man to get them from as he truly knows the art of customer service.
Thanks Mike, your cheery and informative help is much appreciated.
I needed a replacement prop washer for my DLE35, having misplaced my original. Called Mike to buy a couple of replacements, so as to have a spare. The items were not in stock, but Mike said he'd order them. Took a few weeks but he then called back to say they had arrived and, due to the delay, he'd send them gratis! Top service from a top bloke! Cheers, Mike. I wish all suppliers were like you!
Haylet Grange shooting supplies take note! This is the best shooting supplies emporium in West Wales by a considerable margin. The propriator of this establishment is warm and friendly and not rude and arrogant!
Excellent customer service and advice and a good old chin wag into the bargain. At last I've found somewhere local I can get all my shooting supplies from.
Thanks Mike and I'll see you again soon.
Brilliant service, can't beleive how fast you guys responded to my enquiery and delivered what I needed the next day, awesome service, Hughie
Purchased a DLE 20RA, delivered within 48 hours in excellent condition.
Second time dealing with West Wales Model, and a excellent service every time - thanks.
Anthony - Dublin
Just wanted to say thank you for the exemplary service received from Mike Perret of West Wales Models.
Reported a defect on my one year old DLE55 on Friday afternoon. After following the advice received to try to remedy the problem, I posted the engine back on Saturday morning. Took a phone call on Monday morning, and Mike said the problem was the failure of a main bearing. Without any quibble whatsoever a new engine was posted to me which arrived
by courier the following morning at 1030 hrs.
I have had many and varied experiences with the modelling trade over the years, some good and some bad and some which I could describe as appalling.
The service, communication and customer relations received during this experience could not be bettered and I am profoundly grateful to Mr Perret and West Wales Models will most certainly be my first port of call from here on in.
Kind Regards....Les Turrall
I wish to take this opportunity to express my thanks for the quality of service delivery received from Mike in my recent purchase of shooting equipment.
I found Mike to be an excellent communicator, extremely helpful and knowledgeable, a real professional who understands customer needs by going the extra mile to ensure customer satisfaction. First class service from a gentleman with traditional values.
I have no hesitation in recommending West Wales Models/Shooting Supplies to any potential customers.
Thanks again Mike.
Mike was extremely helpful when I initially enquired about the model of the Lancaster as a Christmas present for my husband. He immediately dealt with my enquiry in checking on availability and phoned me back within minutes to confirm it was available. I placed the order straight away and Mike kept me fully informed via email on delivery lead times, who the courier was etc. A first class service at all times and excellent customer relations made my transaction a pleasurable one, needless to say the model was perfect.
Thanks Mike I hope to be back soon.
My husband has bought several things from Mike and always found him very friendly and extremely helpful. He decided, late on Friday afternoon that he would like a petrol engine for Christmas. I immediately put in the order online, paying by PayPal and stating that I really would like it as a Christmas gift and that I would pay any extra postage. Mike rang me a short time later and said that he and his daughter had packed up the engine, contacted the courier to ask him to wait and then drove 5 miles down the road to meet the courier. The parcel arrived this morning, Monday 22nd.
Now that is what I call going over and above good customer service!! I also enjoyed our chat about Pembrokeshire.