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I wish to take this opportunity to express my thanks for the quality of service delivery received from Mike in my recent purchase of shooting equipment.
I found Mike to be an excellent communicator, extremely helpful and knowledgeable, a real professional who understands customer needs by going the extra mile to ensure customer satisfaction. First class service from a gentleman with traditional values.
I have no hesitation in recommending West Wales Models/Shooting Supplies to any potential customers.
Thanks again Mike.
Mike was extremely helpful when I initially enquired about the model of the Lancaster as a Christmas present for my husband. He immediately dealt with my enquiry in checking on availability and phoned me back within minutes to confirm it was available. I placed the order straight away and Mike kept me fully informed via email on delivery lead times, who the courier was etc. A first class service at all times and excellent customer relations made my transaction a pleasurable one, needless to say the model was perfect.
Thanks Mike I hope to be back soon.
My husband has bought several things from Mike and always found him very friendly and extremely helpful. He decided, late on Friday afternoon that he would like a petrol engine for Christmas. I immediately put in the order online, paying by PayPal and stating that I really would like it as a Christmas gift and that I would pay any extra postage. Mike rang me a short time later and said that he and his daughter had packed up the engine, contacted the courier to ask him to wait and then drove 5 miles down the road to meet the courier. The parcel arrived this morning, Monday 22nd.
Now that is what I call going over and above good customer service!! I also enjoyed our chat about Pembrokeshire.
I purchased a Schmidt and Bender PM2 from Mike. The prices for these scopes are the most competitive I have found nationwide. On top of that I have found Mike's customer service is top quality. Mike is a very knowledgeable person and friendly to talk to. I would not hesitate to make further purchases from west wales models and would recommend this business to anybody.
Mel Ouseley. Fishguard
I have purchased several items from Mike at West Wales Models over the past couple of years or so and have always found him to be most generous with his knowledge of the model world but of many other related subjects. His after sales service is second to none, indeed his help in the reconstruction of one of my ill fated models was invaluable. If your lucky and he's not to busy you might even get to see how he can fly anything that he launches skywards. Many thanks.
I've been back and for to West Wales Models for some years now and have never had any reason to complain. I've found Mike to be honest, knowledgeable, helpful and trustworthy. If on the very rare occasion he can't help, he will put you in contact with some one who can.
Morgi (Dave Morgan)
Just a Polite note to say thank you to all the team at West Wales Models for the professional service we received from them with respect to a 21st birthday present (Model Spitfire) In today modern society where none face to face sale seems to be the way forward it’s nice to find you are dealing with such nice people as Mike at W.W.M we would recommend them to anyone looking to buy any type of quality model Mr Smith Southampton 11/07/14
What can I add to these previous messages?
I totally agree with them all and just look at the despatch for my last order.
Order was received 23/06/2014 17:23
Viewed 23/06/2014 17:34
Dispatched 23/06/2014 17:34
Paid 23/06/2014 17:28
Closed 23/06/2014 17:34
Shopping at West Wales Models is like stepping back to a time when service was King
& the customer was always treated with respect & regard, Mike is as honest as they come
with very sound product knowledge & keen modeller, which is a big help when you're looking
for advice & help choosing the correct bit ok kit to suit your needs.
Obviously Mike is a business man, but one with integrity & a genuine duty of care to his customers,
one word is all you need to cover WWM & the service you'll get " Superb".
Great advice, customer support and service; all the things modellers will sorely miss if we don't support this sort of shop and end up with only the internet....