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I would like to say thank you for such excellent service the delivery time was very prompt could not ask for anything better .
Lars Bremer Rasmussen
i just have the plesure to shop at west wales models, wery quick response super service and only to dayes shiping to Denmark
thanks to Mike
Purchased a DLE 35RA and have to say what outstanding service. Kept up to date by phone regarding despatch and delivery. Also given comprehensive advice on which oil to use for breaking in then normal running. Outstanding. Highly recommended.
I recently purchased a large customised static 747 model from Mike. It is a superb model, very detailed and beautifully finished.
Mike's customer service is outstanding. There was a delay in production for this model and Mike kept me fully informed on the progress of the order, all the way through to the time that the courier would deliver the parcel!
The website is excellent, and I viewed with great interest, Mike's exciting new venture into the world of UAVs, which he explained to me on one our phone calls.
Excellent service - calling the courier on his mobile (having just missed him)
was above and beyond the call of duty, but it meant that the order
arrived next morning - many thanks. Jeff Box
Toller Service und eine perfekte Abwicklung. Danke an das gesamte Team
Great service from Mike. I ordered two Multiplex aero-tow releases but Mike only sent one. I contacted him whereupon he responded with an apology, stating that he realised that he had made the mistake as he only had one in stock. He immediately offered to refund the difference or supply an alternative tow-release, I chose the later as it was for an forthcoming project. Mike actually sent me two new tow-releases so that I could have matching ones in both models. Excellent response to a problem and I will certainly think if West Wales Models in the future, pity my local shop is not like this. Thanks, Mick
Superb Service, excellent communication and very fast shipping. Only 2 days to germany.
Thanks a lot!
I've recently started flying (helis - electric and nitro) and the service received to date has been excellent. Mike is a veritable fountain of knowledge regarding all things flying whether fixed wing, heli, electric, nitro, whatever. He also has his full size pilot's licence so really knows what it's all about and how all types of aircraft behave in their own individual and subtle ways.
He will definitely NOT sell you something to make a fast buck as so many other companies tend to do and prefers to be blatantly and totally honest even though this may cost him a sale.
Mike is not in the business of 'shifting boxes' but prefers to slowly encourage novice flyers (like myself) by selling the right bit of kit to do the job properly. It's worth visiting his shop just to glean the expert technical advice (Make sure you buy something though !)
As far as I am aware he is the ONLY model shop in the UK that has it's own flying field behind the shop and if you decide to visit, ask him to demonstrate one of his models for you. Try the Multiplex EasyStar (complete with everything in the box and ready to fly) which is probably the best entry level powered glider on the market).
I can absolutely guarantee that you will not be disappointed by shopping with West Wales Models.
Very happy with 2200mAh 3s 50C Lightspeed Battery, lots of use in Trex 450 and fixed wing models, over 1 year old no puffing still very good battery.Will purchase more.
Also very helpful Chap with advise on good Slope soaring sites in Pembrokeshire. Thank you got some good soaring in last time I was in Wales .Will visit shop and slopes next time I am in Pembrokeshire.
Thank you Dave