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Superb Service. The communication was excellent. the model arrived within 24 hours of receiving the "sent E -Mail". I have used many on-line Retailers and you guys are up there with the best. The courier was happy, this relates to care of my purchase. Grumpy/ moaning couriers tend to take less care. I will certainly recommend your service. Many thanks. Steve.
Douglas John Wheelhouse
Ordered a kit at11.0am Tues. Was delivered to my home in Derbyshire at 10.15 am on Wed. Just a fantastic service, never in my years in the hobby have I received such service coupled with a friendly & helpful staff, will definately be using them again . Well done West Wales Models. Douglas J Wheelhouse
Tried everywhere to find the Ripmax Me 109 before they disappear from the shelves. Finally got lucky with West Wales Models. Very efficient, friendly service, including taking the order by phone when I struggled with the web-site. Models arrived exactly in the time window I'd been told to expect, beautifully packaged (and with a very reasonable p&p charge). A pleasure to do business with (and I write as one still trying fruitlessly to get any sense out of the so-called customer support section at Hobby King).
Set Mike the task of getting spares from overseas for a roto. Not an easy job for me but he came through with flying colours.They arrived on time and even after returning one item, after finding a manufacturing fault, it was replaced by return post. Great service Mike. Look forward to dealing with you in the future.
West Wales Models is an absolute gem. I placed my order on a Sunday night and it was with me Tuesday midday already. Fantastic service and my questions were answered immediately too. This kind of service is what will see me coming back time and time again, and most definately spreading the word. West Wales Models have definately gained a loyal customer. Don't hesitate to give them your business!
best model shop in wales owner is most helpful with anything you need.ordered a stand and was at my house in ireland the very next day that is faster then ordering somrthing from a shop in ireland.go there every year when over on holidays in tenby.it is the best model shop in wales and would recommend the shop to anybody.thanks west wales models
Ace service---prompt, courteous, conscientious. First purchase from them, & I feel I've known them for years. I'll be back! Colin, Cardiff
i live near dover kent nearest good model shop 90 mile round trip so must use internet
west wales models have been superb with service items in stock and despatched asap like the courier service as you know arrival day
prices are as good as anyone but the service and help is worth as much if not more
again many thanks west wales models
Ordered my boat kit yesterday just after 12pm. It arrived less than 24 hours later.
This, and it is 10 days before Christmas.
Not bad for a kit that is not produced any more.
Thank you indeed.
I received my order today, not only was I extremely pleased to find you genuinely had this product in stock when I had been trying to get it from other suppliers since October, but the item arrived extremely promptly and very well packed. Someone is going to be very happy this Christmas.