Shipping terms

Delivery Information:

We use third party companies for deliveries, and we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents, flood, drought, malicious damage, riot, and civil unrest. For the purposes of this web site, "UK mainland" does not include Northern Ireland, Channel Islands, Isle of Man, or any of the Scottish islands. For deliveries to these areas, please ask for a quotation before ordering.

Shipping Method:

We require your complete mailing address and your daytime telephone number. Any applicable shipping charges, customs duty and/or service charges that are imposed in clearing your shipment for entry into your country are extra.

Damage in Transit:

If you receive our goods damaged in transit you need to let us know within two days of receiving the goods. We will refund the cost of the goods although shipping, packaging and handling charges are not refundable. To return an item you must call, write or email for a Returns Authorisation. Any item returned to us without our authorisation will be refused. Any item returned should be properly packed, insured and shipped prepaid. We do not exchange or give refunds on drum heads or drumsticks. All returned items must be in new condition and the customer will be responsible for any subsequent damage incurred. You must return the product at your cost and risk using recorded delivery or some other secure means, to the address at the top of these terms. Proof of purchase must be provided which should be the original receipt.