Terms and Conditions

You must be 18 years old or over to purchase alcohol.

Delivery

Delivery will normally be made within 5 working days, normally Monday – Friday 8am – 5pm.

Our courier is APC couriers who can deliver to home or work addresses.

Mates offers 2 delivery options:

1.    "Attended"
You can nominate that your delivery must be signed for. If you select this option Mates courier will make a single attempt to deliver your purchase to the nominated address, after which they will leave a card, telling you where it can be collected within the balance of 7 days from ordering. If goods remain uncollected after 7 days they will be returned to Mates. The person signing must be able to prove that he/she is over the age of 18.

 

2.    "Un-attended"
You can nominate a safe place where goods can be left (e.g. with a neighbour or by the back door) un-attended. No goods will be left unless we have your specific instructions. Please note, that if you select this option, goods are left entirely at your own risk.

If unattended delivery is required, please enter the delivery location in the ‘Order and delivery comments’ box during checkout.

Carriage charges incurred by Mates are not refundable if all attempts to deliver have failed.

If your delivery address has a communal entrance our carrier will only deliver if signed for. Please make this clear when ordering.

Returns

By using a specialist delivery service and packing in strong boxes, we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty.

If you are not satisfied for any reason with your purchase, we should be notified within 3 working days and the damaged or faulty goods should be returned within 7 days. We are happy to arrange collection by our courier at no extra charge to you. A credit for the goods will be made within 28 days, or replacements despatched within 7 working days of receipt of these goods.