Returns Policy / Money Back Guarantee
We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. The products that we sell are manufactured under strict quality controls. Occasionally though, we know you may want to return items, so below is our returns policy.
All of our products come with a 10-day money back guarantee. So you can shop with complete peace of mind. If for any reason, you are not totally satisfied with your purchase, just return it unopened (cosmetics, skincare products) within the 10 days of receipt of your order for a full NO QUIBBLE refund or exchange. (p&p costs not included). This does not affect your statutory rights.
Your request must be made in writing (email: firstname.lastname@example.org).
If you are not completely satisfied with your purchase, you must contact us within 7 days at email@example.com explaining why you wish to return or exchange the item. You will then receive an email within 24 hours with a unique Returns Authorisation Code and instructions on how to proceed. Please do not return the item until you have received this email from DesignerSareeShop.co.uk.
If the item is faulty you must contact us with in 48hrs via email to notify us of any damage. We check all items before shipping.
The outfit ordered online by customers using Blouse Stitching Service (blouse and saree is one item) or Pre-Stitched Saree is individually custom made in accordance with measurements and sizes provided. So we expect our customers to support Designer Saree Shop's NO RETURN NO EXCHANGE POLICY on those types of items. Designer Saree Shop will not be able to refund or exchange on these items.
Unfortunately, for reasons of hygiene, we cannot replace any products that have been opened (cosmetics) or used, unless they are faulty.
You are required throughout the period prior to return, to retain the goods and take reasonable care of them. We will not consider that you have taken reasonable care of the goods if the item returned is not in fully re-sellable condition, we reserve the right to refuse a refund on these item
We will issue a full refund on the price paid less postage and packaging for the item within 30 days after the item has been received by us. Used products are not eligible for a return. Your payment made to us will be returned back once we have received the products in intact position (without any wear and tear / damage.
You are reliable for any shipping costs if the item is returned or exchanged. You can always return items if they are defective. Please see "To return an item" below for details of how to return items to us.
To return an item, please wrap the package securely and send the package to the address we have given. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature. Then send the package to the address on your packaging.
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Nur76 Money Back Guarantee (applies Only to NUR76 products)
We have thousands of many happy customers who are satisfied with Nur76 products and we try our best to ensure that every customer is satisfied. However a small minority of individuals try to misuse our guarantee and try making fraudulent claims. To reduce these types of claim and to ensure that we always give our customers the best levels of service and the highest quality products, we need to make sure that only genuine customers are able to take advantage of our guarantee.
The following is required to stop people from making fraudulent claims to get their money back, after enjoying the benefits of the product. This way we can protect you as a consumer by continuing to invest in the research and improvements so that we can keep bringing you great products that really work.
To qualify for the guarantee. Buy the product and try it for 90 days and use as instructed - 2-3 times a day every day. If it doesn't work for you, then all you have to do is send us two date stamped clear pictures one taken before using the product and one taken 3 months after using the product to our email address.
Please contact us before you send it so that we can give you a 'Returns Authorisation Number'. Any products sent back without a returns authorisation number will not be refunded. You must contact us within 14 days after your 90 days are up. Your 90 days start from the day you place the order. Please note that the before picture must be received by post or email within 14 days of placing your order otherwise your guarantee becomes void. This is because if we do not receive your before picture before you start using the product we have no guarantee that the picture you sent us was taken before you started using the product. We have had customers sending photos that they took on the same day in under different lighting, just to get their money back fraudulently. These types of customers have been doing this over and over again to abuse our guarantee.
Once we receive this we will ensure that you get your money back (less postage/packaging and refund processing fee).
To request a refund you must obtain an RAN (Return Authorization). Requests must be made online and submitted with your order information and explanation of why you wish to return the product. You will receive your RAN via email once our customer service department has identified your eligibility for a return under our policy.
Please do not call for an RAN. If you return your product without a RAN number you will not be refunded.
Once you RECEIVE (not request) your RAN you have 15 days to return the empty bottles and your proof of purchase/receipt packaging for a refund. The empty packaging is required for mfg. credit. You will only receive a credit on the bottles that are returned with your RAN. If the package is not received within 15 days you will not be eligible for the refund.
To stop fraudulent claims we have the following conditions in place:
We do not accept returns if they are sent before the 90 days. The Nur76 products work over 99% of the time and in some rare cases they do not achieve the desired results. In rare cases as with any change in use of skin care products there is a small risk you may have small spots temporarily. This is just your skin reacting to the change of product usage on your skin. We do not offer refunds if you stop using it and want to return it after you have used it for less than 3 months.
You should always consult your doctor before using anything on your skin & we cannot be held liable for any misuse of the product or use without medical consultation.
This guarantee only applies to the Nur76 products. Only 1 refund and guarantee per customer per household. This means you should only order 1 item to see if it works and then you can return that item for a refund. You cannot purchase more than one item or a combination of items such as package deals, then use all of them then get a refund for all of them.
We are Official Nur76 Distributor, We deal directly with Nur76.