Your EPS order will be despatched within 1 working day of receipt. We aim to dispatch orders with items not in stock within 2-3 working days.
International Orders are sent using Royal Mail 1st Class International Signed For Delivery. These items are usually delivered within 3-7 working days of despatch.
International shipping costs must be calculated before the order is made so we do not overcharge you. If you are wanting to order from over seas, PLEASE CONTACT US BEFORE PURCHASING.
If your UK order was sent via Parcel Force and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.
Parcel Force can occasionally take longer to deliver than their quoted times. Parcel Force/Royal Mail quote 1-3 working days for 1st Class Delivery in the UK and 3-7 Days for International orders. Items are not classed as lost until 15 working days from dispatch for UK orders and 31 working days for International Orders.
If your order is delayed please Contact Us for further info.
At Enhanced Protection Systems we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from EPS and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges.
FAULTY OR DAMAGED GOODS
In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
Please send all returns to the following address
Enhanced Protection Systems UK Ltd.
Unit 2, The Machine House
Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.
The Enhanced Protection Systems UK ltd. returns procedure does not affect your statutory rights as a consumer.
If you've got a question, please email us at firstname.lastname@example.org